CUSTOMER

SERVICE

Easigas, Its Guaranteed

 

Easigas (Pty) Ltd is 60% and 40% owned by Rubis Energie (France) and Reatile Gaz (South Africa) respectively, Easigas has been a leading supplier & distributor of Liquefied Petroleum Gas to the Southern African market for over 30 years. Easigas’ vision is to be the leader in the LPG business by moving to attractive market offers, by adjusting to the customer demand and by being profitable in the countries where we choose to operate. Its mission is to consolidate its position in the LPG market and commitment to forging long term partnerships with its customers, ensuring quality service is delivered efficiently and consistently. To provide an entrepreneurial environment where employees are able to reach their full potential whilst delivering on the company’s objectives, standards and customer service principles.

 

We wish to optimise our current business in order to keep a profitable growth while improving continuously our LPG offers & competitiveness on the market.

 

The South African government through the Department of Energy has committed to the promotion of LPGas use, which is cleaner and safer as an efficient burning energy source, the government has also committed to making LPGas more affordable for cooking and heating to reduce the need for large investments in power generation.

Easigas At Your Service

 

Mission Statement

 

Easigas strives to achieve customer service excellence to provide world-class service, adhering to Rubis Group Business Principles, so as to maximize efficiency in all spheres of the business; thus making your life simply EASI!

 

Customer Service Policy Statement

 

To provide long term growth and profitability of the company and its customers by providing products of quality, enhanced world-class safety and professional service standards. To enable and empower staff (internal customers) to reach their full potential in a safe, service-oriented culture.

 

Customer Service Center – LPG Ordering Procedure Update

 

Customer Service Center – LPG Ordering Procedure Update

 

Easigas has a dedicated Customer Service Center available to handle all order requests for LP Gas in cylinders or in Bulk supply.

 

The Customer Service Center is available between 08:00 am and 4:30 pm from Monday to Friday.

After hour queries and service can be obtained by dialing our contact number and following the voice prompts.

The Customer Service Center contact details are as follows;

 

 

•  Telephone no. 0800 001 504 (when calling within South Africa)

•  Fax to E-mail. 086 631 7144

•  International Tel. no. +2711 389 – 7794

•  International FAX. +2711 908 – 0044

•  Email: orders@easigas.com

 

All orders must be placed with our Customer Service Centre before 1:30 pm daily.

All Bulk deliveries will be delivered 48hours from date and time of order depending on the tank level and consumption at the time the order was placed.

Please ensure that you have the following details readily available when placing an order with our Customer Service Centre :

 

 

•  Customer Name

•  Account Number

•  Delivery Site Address

•  Quantity being ordered

•  Order Number

•  Current Gauge Reading (Bulk Tank Orders)

 

Please note that it is the responsibility of the customer to ensure that all orders are placed on time with our Customer Service Centre so as to ensure that the

orders are delivered promptly.

Filling Plant

 

Easigas has a number of filling plants situated throughout Southern Africa. These are located in Alberton, Nelspruit, Bloemfontein, Kimberley, Durban, Cape Town, Port Elizabeth, East London, Botswana, Lesotho and Swaziland.

 

Easigas fills a range of LPG cylinders in to a range of cylinders-from a 9kg to a 19kg and 48kg cylinders, both single & double valves, as well as forklift truck cylinders. Domestic camping cylinders (customer owned cylinders) cannot be filled at a single filling line but are filled from a dedicated point using a scale.

 

The filling plants are in turn supplied from refineries in Secunda, Cape Town, Mosselbay and Durban and utilizes large LPG tanks for storage.

Where to find us

 

Easigas’s head office is situated east of Johannesburg in Alberton. We also have depots in Alberton; Nelspruit; Bloemfontein; Port Elizabeth; Kimberley; Cape Town; Durban; and East London.

 

There is a vast network of Easigas dealers and distributors across Southern Africa, all of whom have a wealth of experience and knowledge of the LPG business. All dealers are able to swap 9kg, 19kg or 48kg cylinders and most are able to refill the smaller number 3, 7 and 10 cylinders. Most Easigas dealers stock a large selection of gas equipment such as braais, lights, heaters, cylinders and many other accessories.

 

To find your nearest dealer simply call our Customer Service Centre on the toll free 0800 001 504. For anything you need please contact us – Easigas Customer Service Centre is at your service 24/7.

 

Direction To Easigas Head Office (Alberton)

 

From O.R. Tambo International Airport

 

Merge onto R24 / R21, take the exit 113 for N3 Durban/Germiston/N12, keep left on that freeway to stay on the N3. Take exit 98 for Heidelberg Road toward Alberton/Germiston. Turn right at the traffic light – continue on the Heidelburg Road passing 6 traffic light, Makro Alberton will be on your right and just after the Makro  traffic light, you will have the Lemon Tree Shopping Centre, turn left joining Swartkopies Road. Pass the Ekurhuleni Municipality on your left, pass the Fight Department and the Ekurhuleni Metro Policy Department, Hibiscus Road will be 1min from there, turn left onto it and follow the road. Easigas will be on your right hand side, opposite House and Home warehouse.

 

From Sandton

 

Get to the M1 freeway via the ramp to the N1/Pretoria, about 4mins drive take exit to merge onto N3 towards Germiston/Durban/N12, keep left on that freeway to stay on the N3. Take exit 98 for Heidelberg Road toward Alberton/Germiston. Turn right at the traffic light – continue on the Heidelburg Road passing 6 traffic light, Makro Alberton will be on your right and just after the Makro  traffic light, you will have the Lemon Tree Shopping Centre, turn left joining Swartkopies Road. Pass the Ekurhuleni Municipality on your left, pass the Fight Department and the Ekurhuleni Metro Policy, Hibiscus Road will be 1min from there, turn left onto it and follow the road. Easigas will be on your right hand side, opposite House and Home warehouse.

 

 

BEE Certificate

 

Click here to view our BEE Certificate.

 

 

0800 001 504

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